When you buy a new home, customer service and satisfaction are very important.
In practice, this means that the builder should make each step in the buying and building process easy and worry-free for you. And you should be treated as a valued customer long after you move into your new home.
The size of a company has little to do with service. Large or small, you should expect personalized service focused on you, your needs and your peace of mind. Here’s what you can and should expect.
What to Expect: Builder and Team
Expect the builder and/or sales and site staff to be:
- Open and upfront: good service begins with honesty, trust and good communication.
- Knowledgeable: good service depends on in-depth product and process knowledge.
- Prompt and efficient: good service sets and respects realistic timelines.
- “On your side”: customer-oriented builders and staff work for you and with you.